Food Log Problems

[ThatDii]

Sorry for repost, but the other I found are either dead, or the "best answer" leads nowhere. 

Recently, the macro count in the food log section is reading thousands of mgs over what it should be. The base breakdown looks fine, but the the macro count is crazy 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @ThatDii.  

I appreciate all the information that you've shared about this inconvenience with your food logs. 

Please know that other users have also been experiencing similar problems and this has been escalated to our team so they can look into it. The next Fitbit app version will bring a fix for this issue, so it's recommended to wait until an update is available for your Fitbit app. 

Thanks again for all the information provided about this. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process. Any update about this inconvenience will be shared in these threads: 

• For iOS - Fitbit app not tracking food and calories intake. 
• For Android - Fitbit app not tracking food and calories intake. 

See you around. 

[ThatDii]

That thread seems closed, so I can't comment on how the issue still affects me, and many others from a thread I've seen.

Many comments there on how the issue still occurs and the thread gets closed? 

[DavideFitbit]

@ThatDii Thank you for your reply and for confirming that you're still experiencing this issue. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

[ThatDii]

Look, I don't mean to be rude. Maybe you're a bot, I don't know. 

But you haven't responded in 3 weeks, then conveniently appear right after I get off of a support call.

They essentially told me that they know and to live with it until they fix it. 

Very uncool. They have time for a nonsense UI update that know one seems to like, but not fix a base feature.