I got my Versa last year as a mother's day present and was so excited to use the heart rate features to help focus on sleep and the type and quality of sleep I am getting, as well as to better understand my exercise habits, the performance I am getting and how that all ties to my heartrate. I was so happy with it that I encouraged several other people to buy one.
Starting in December, and growing increasingly worse since, the heartrate monitor would stop working - removing the very benefits I bought it for. I used this community and other online postings to look at every suggestion to fix the issue. Initially it was once every other week, then every week, then every few days, and now I cannot get the heartrate aspect to work for more than a few minutes before it does again. Today it will not come on at all. What was supposed to help improve my quality of life and help me reach my goals, has turned into a point of stress and frustration. I do not know if anything else can be done at this point - I have re-synced, turned off, turned the heartrate on and off, re-synced again, re-paired it, factory restart, etc. At this point it all seems to no avail and I am just frustrated and disappointed. On top of it suddenly it is not holding a charge for very long either.
I fear that I may now have to go spend more money on something else, when I loved this when it worked and now feel guilty that I encouraged others to buy one. I tried to email Fitbit, but cannot find that on their website - just twitter (which I do not have) and Live chat, which my office computer blocks.
Any other insights are appreciated, but I don't know what else to try.
