I ordered the Fitbit versa on 4/20. I received it on 4/28, but it was found to be defective. I shipped it back on 5/1/18, for a new one. I have called a couple of times to get an update on the progress of the return. Each time I call I am given a different answer on how the return process works. The date I am told to expect my replacement keeps changing and I am becoming very frustrated. Can anyone shed some light on why it is taking so long to exchange the defective product.....
