Frustration with a return

[CarrieSis]

I ordered the Fitbit versa on 4/20.  I received it on 4/28, but it was found to be defective. I shipped it back on 5/1/18, for a new one.  I have called a couple of times to get an update on the progress of the return.  Each time I call I am given a different answer on how the return process works.   The date I am told to expect my replacement keeps changing and I am becoming very frustrated.    Can anyone shed some light on why it is taking so long to exchange the defective product.....

[SunsetRunner]

It could be because they are backordered? Just sayin'! 

[CarrieSis]

Possibly,  but no one at customer service will give me a straight answer 

[SunsetRunner]

@CarrieSis it is frustrating, but I'm pretty sure, due to the popularity of the Versa, it is due to backorders. It's not like they stashed some away so that they could send out replacements for defective ones.