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Getting an "Open app to sync" message

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‎05-20-2019 20:55 - last edited on ‎05-21-2019 06:55 by Fitbit Moderator

‎05-20-2019 20:55 - last edited on ‎05-21-2019 06:55 by Fitbit Moderator

 I keep getting notified to open my Fitbit app to sync  it, but  it’s on syncing  on day. So does anyone know why they keep wanting me to open my app to sync my phone?

 

 

Moderator edit: updated subject for clarity

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‎05-20-2019 23:25

‎05-20-2019 23:25

Hi @Sue1948  What phone are you usimg? Is it on the Supported Devices List?

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Helen | Western Australia

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‎05-21-2019 06:53

In response to NellyG

‎05-21-2019 06:53

@Sue1948 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it tells you to open the Fitbit app to sync.

 

In order to avoid any confusion on my end, please let me know where do you get the notification? If this message appears on your Versa itself, restart it as described in this help article. This will refresh your tracker internally.

 

Thank you for your help @NellyG!

 

See you later! Smiley Happy

JuanJo | Community Moderator

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