Getting error message when trying to go to clock faces

[Syranara]

Just when everything was going well and I was happy using the Versa without problems today my Samsung S9 has decided to stop working with the Fitbit!

I had to uninstall the app from the S9 as it would not sync.  Now it is syncing but if I try to go to clock faces I get the error message:

"Sorry, an error has occurred.  Please go back and try again later".

Kindly tell me what type of error!!!!!

I have rebooted my phone, rebooted my Versa, switched Bluetooth on and off and apart from throwing it out the window I cannot think of anything else to do.

Why is it so frustrating?

Is this because Samsung now want us to go over to their watch trackers or is it the Fitbit....

Sometimes I wonder if it is worth it.

Moderator edit: Subject for clarity 

[HeydyF]

Hey @Syranara, it is great to see you around more often! I appreciate you have taken the time to try to fix this issue with the clock faces on your Samsung Galaxy S9. Let me ask for a screenshot of the error message that you are getting so I can further investigate it with my team and help you out better. 😉 

I'll be around! 

[Syranara]

Hi HeydyFitbit, thanks for taking the time to reply to my post.   In the meantime I have managed to fix this problem but cannot remember exactly what I did!

I know I rebooted both the Fitbit and my Samsung S9 several times, I uninstalled the Fitbit app and reinstalled it.  I turned the Bluetooth on and off several times and then gave up and left it for a while and wore my Charge 2 instead.  I put the Versa on charge and left it.  When I went back to it I found that it had sorted itself out!

So, not sure what I did but all I know is that it is working again... glad I've got my older Fitbits (Alta and Charge 2) to rely on if this does play up again and really not sure if it was the Versa or Samsung but it is working again.

Thanks for your offer of help 

[HeydyF]

Thanks for your reply @Syranara! I appreciate the update! I'm pretty sure these tips might help other users with the same issue, to solve it. 🙂 

If you have further questions or comments, feel free to let me know! 

[tickysitiashun]

I am currently having this error as well, second day of having the Versa. IdIlike to know what the deal is!

[DaughterofMaat]

I'm having the same problem, and my Versa hasn't received the new update yet, so I'm not sure what's going on. I even tried uninstalling and reinstalling the app... No such luck 😞

[SunsetRunner]

Im having same problem. Its been working fine all day but tonight I'm get the error message in both te clock face and the apps. I havent had the firmware update yet on my Versa and it is nothing to do with the settings on my phone cause  nothing has been changed, so it has or must be something to do with the fitbit site itself. Hoping when I awake in the morning it will have rectified itself!

[SunsetRunner]

Same problem here but it's happening after I did the update today. Really frustrating and hope it gets sorted soon!

[hkettle]

Also having the same issue. Brand new Versa got delivered today, spent time on chat and on the phone with fitbit support and after rebooting my phone and versa, uninstalling app, turning off bluetooth/wifi and disconnecting everything multiple times... Still nothing ☹ Hoping this gets fixed soon.

[ZapRowsdower]

Same issue here. I think it has to do with the general issues with the Versa/Ionic firmware. They may have taken the update and app servers offline to avoid anyone else getting pushed the firmware. 

[tickysitiashun]

I too agree, I'm thinking it may be just Fitbit working on issues behind the scenes and it's just down for a while. At least I hope that is the case!

[tickysitiashun]

Wait it out, mine is working (for) now.

[ZapRowsdower]

Did you do anything special to fix it? And what kind of phone do you have? Are you on the new version of FitbitOS?

[hkettle]

Mine is finally working. Just fixed itself.