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Giving me false info

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‎09-17-2019 04:23

‎09-17-2019 04:23

My versa recently is coming up with info that's incorrect. For instance, it's been turned off and on my counter since last night but now at 7am it's saying I have 600+ steps logged and 1,000 calories. How can I fix this?? 

 

Also, I have to turn it off when I'm not wearing it because it thinks it's continuing to track my heart rate even when it's not on my body and my data gets very screwed up. 

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‎09-17-2019 07:41

‎09-17-2019 07:41

The calories are probably your BMR (basal metabolic rate) calories that you are always  burning just by being alive.  These are credited even when not wearing the tracker.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-17-2019 08:22

In response to JohnnyRow

‎09-17-2019 08:22

I've never had them show up before. And it's also telling me I've taken several hundred steps which I am pretty sure I didn't because I was sleeping....

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