help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR not displaying properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2018 06:53

‎08-15-2018 06:53

Recently,  I noticed that my HR is no longer displaying in the app. 

Additionally, the light in the back of the Versa never shuts off even when I'm not wearing it.

The HR reading will show a HR of 130 in the middle of the night.

Has anyone experienced this before?

I  restarted the app and my phone but nothing changed. 

Thanks

Best Answer
0 Votes
2 REPLIES 2

‎08-15-2018 07:24 - edited ‎08-15-2018 07:29

‎08-15-2018 07:24 - edited ‎08-15-2018 07:29

DELETED DOUBLE POST

Best Answer
0 Votes

‎08-15-2018 07:28

‎08-15-2018 07:28

The HR App display problem is a current known App bug and should be corrected soon.  For the sensor light on problem, try a Restart of the Versa and do it several times if necessary.

Best Answer
0 Votes