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HR not working accurately

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‎10-26-2020 19:14 - last edited on ‎10-28-2020 13:17 by

‎10-26-2020 19:14 - last edited on ‎10-28-2020 13:17 by

I had issues with the HR on my Versa Lite so switched over to the Charge 4 and still having the same issues. The HR will jump up to peak when I’m sitting still. It’s all over the place, up and down and this messes up my active zone minutes. Anyone else having this issue? I’m afraid I’m just going to have to give up on Fitbit. 

 

 

Moderator edit: subject for clarity 

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‎10-28-2020 13:16 - edited ‎10-28-2020 13:19

‎10-28-2020 13:16 - edited ‎10-28-2020 13:19

Welcome to the Fitbit Community, @Margo438.

 

I appreciate your participation in the Forums and sharing your concern regarding the heart rate accuracy of your Fitbit devices. Thank you for the details shared, I totally understand how you are feeling and I am here to help. Our heart-rate tracking technology, known as PurePulse, is specially designed to give you a more complete picture of your health and fitness. As with all heart-rate tracking technology, accuracy is affected by personal physiology, location of wear, and type of movement. For more information, see How do I improve the accuracy of my heart-rate reading?

 

I recommend trying the following:

 

  • Switch HR setting to off (On your device, open the Settings app > Heart Rate > tap to turn the setting Off) and sync.
  • Restart the watch: How do I restart my Fitbit device?
  • Switch HR setting to Auto and sync.

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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