help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR not working properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-04-2019 08:51

‎02-04-2019 08:51

I've noticed the HR reading on my Versa is very inconsistent.  For example, this morning I just started exercising and my HR shot up to 130 (it was probably more like 80 for real), then it couldn't be found, then it would go back to about 85.  This continued to happen for about 5 minutes.  Then, it started reading it correctly, but it often loses my HR throughout my workout.  I'll have a sudden drop from 145 to 115 and I haven't changed my intensity at all.  This has been happening consistently since I got the Versa 2 months ago.  I've tried toggling on and off in the settings and rebooting my Versa.  Any suggestions? It's very frustrating that my average HR readings and calorie counts are so inaccurate because of this.  This is the watch's main function, it should be accurate.  

Best Answer
0 Votes
1 REPLY 1

‎02-04-2019 09:07

‎02-04-2019 09:07

Hi, try cleaning the HR Sensor with soft cotton. It will be inaccurate when there is dirt/sweat on it. If this still does not work, try restarting your Versa mutiple times in a row by pressing an holding the left and right lower buttons together untill you see the Fitbit Logo and release the buttons. If that also does not solve the problem, contact Customer Support.

Best Answer
0 Votes