help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2019 19:04

‎02-22-2019 19:04

My versa has worked awesome until a couple days ago it is tracking my heart rate at peak for 6 to 8 hours.   During this time I have Worked out and been at work sitting with very little activity    It’s obviously a glitch or broke.   Wondering if anyone knows a reset or fix for this ??

Best Answer
0 Votes
5 REPLIES 5

‎02-22-2019 19:04

‎02-22-2019 19:04

My versa has worked awesome until a couple days ago it is tracking my heart rate at peak for 6 to 8 hours.   During this time I have Worked out and been at work sitting with very little activity    It’s obviously a glitch or broke.   Wondering if anyone knows a reset or fix for this ??

Best Answer
0 Votes

‎02-22-2019 20:40

In response to TinaMC89

‎02-22-2019 20:40

Hi @TinaMC89 Try restarting your Versa several times and see if that fixes it. If it doesnt, please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎02-22-2019 21:32

‎02-22-2019 21:32

I have the exact same problem. I have turned the HR on/off multiple times trying to correct the issue. Plus turning versa off, and finally a factory reset, nothing has resolved the issue for more than a few minutes. Started about a week ago for me, right after an app update. If you find a fix, I would appreciate that information. Good luck. 

 

Best Answer
0 Votes

‎02-23-2019 04:05

In response to AngelaGB

‎02-23-2019 04:05

Thanks for responding. I hope we can get this fixed.

Sent from my iPhone
Best Answer
0 Votes

‎02-23-2019 10:57

In response to NellyG

‎02-23-2019 10:57

So I did 2 resets and it was very hesitant. Now it’s not tracking heart rate at all?

Sent from my iPhone
Best Answer
0 Votes