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Having issues pairing my Versa

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‎05-20-2018 07:53 - last edited on ‎05-25-2018 07:12 by Moderator Alum

‎05-20-2018 07:53 - last edited on ‎05-25-2018 07:12 by Moderator Alum

Has anyone been able to pair a Versa with one of the older model galaxy's, particularly the Galaxy S5? I have tried everything, Fitbit support replaced my Versa, still would not pair.

 

My Versa will pair with the Charge 2 fine, in about 30 seconds. Took it to Best Buy to the Geek Squad, and they could not pair it with a Versa, but a returned Charge 2 paired great. Have done factory resets on phone, removed all apps, and reinstalled, worked with the Fitbit support team for a month.

 

Love the watch, just want to pair it with a phone to be able to use the features. My Versa does pair fine with iPad and apple phones.

 

Any help would be appreciated.

 

 

Moderator edit: subject for clarity

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‎05-25-2018 07:14 - last edited on ‎05-27-2025 07:51 by Fitbit Moderator

‎05-25-2018 07:14 - last edited on ‎05-27-2025 07:51 by Fitbit Moderator

Hey @DLMan, it's great to see you here.

I would like to know if you keep having issues pairing your Versa? If you still having issues, I recommend taking a look at the help article How do I set up my Fitbit device? and follow the instructions provided there.

If the issue is not with the setup process, please be more specific about what you are experiencing.

Hope to hear from you soon. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-25-2018 13:29

In response to AlejandraFitbit

‎05-25-2018 13:29

I have been working with the fitbit support team since I received my fitbit, and replacement fitbit that they sent. Please refer to case # 24836966. I still have an e-mail from the team dated 5-21-2018 I have not done the steps on yet, but am going to. The only problem is, I can not count how many times I have gone through the same steps. MY galaxy S5 did synch with 2 different fitbit charge 2's. The versa i have now would not synch with a different galaxy s5 nor will it synch with mine.

I believe the galaxy S5 was put on the list of supported devices without going through complete testing. If your compatibility team actually used a glaxy S5 and paired successfully I would like to know the complete setting on that phone. I have done a factory reset on mine to no avail.

 
I have asked the "community" several times if anyone has a versa working with a galaxy S5 and have received no positive replies. Can you put me in touch with any with a galaxy S5 who has paired with a versa?
 
Ddale Mangold
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‎06-21-2018 23:42

In response to AlejandraFitbit

‎06-21-2018 23:42

My versa would not pair. It took more than 6 hrs and still doesn't pair. What should I do? Is there customer support phone no I can call?

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