Hello @caimoore
You mentioned troubleshooting your Versa Lite a few times but it was unsuccessful. You didn’t mention which troubleshooting steps you took so I apologize if I suggest something you might have already tried. You mentioned your Fitbit isn’t properly tracking your steps/activities/sleep. Once your heart rate is functioning properly you will see an improvement with your sleep tracking as it needs the heart rate readings to track sleep. A restart might help other issues as well.
Let’s try this: Go to your Versa Lite and swipe left until you see the setting gear icon and tap it. Look for heart rate and disable it. Open your Fitbit App and swipe down on the page to force a sync with your Fitbit. Once the Fitbit is successfully synced then go back to the heart rate on your Versa Lite and enable it and again sync your Versa Lite.
If the issue persist try restarting your Versa Lite by holding down the button on your Versa Lite until you see the Fitbit Logo then release the button. You should feel your Versa Lite vibrate indicating it has completed the restart.
😉 Hopefully this gets your heart rate monitoring up and running again. Please let me know how it goes.
