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Heart Rate Monitor Readings Inaccurate

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‎06-12-2018 04:57

‎06-12-2018 04:57

I have been an avid FB user since 2014.  Recently, I rec'd my Versa (after a 3-wk back-order delay)..

I am using the SAME treadmill, with the SAME MPH setting, for the SAME amount of time and my heart-rate never even gets close to a "peak" zone.  Previously, my Blaze would register "peak" for almost the entire workout (after warm-up)... I have tried increasing the speed on my treadmill - with minimal improvement... For me to get the same daily calorie burn as before, I would have to work out for another 1.5hrs. per day (NO TIME FOR THAT!!) - or increase my treadmill speed to 5.5mph??... If I increased my speed to 5.5mph, I would likely have a heart attack on the treadmill !! (Not a good option either!!) - ...  SUGGESTIONS, COMMENTS??

I have done every reset, reboot, "on/off" - procedure suggested... Nothing is making the situation any better!  Very disappointed in the Versa so far!

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‎06-13-2018 09:04

‎06-13-2018 09:04

@KIM246 It's great to see that you've visited the Fitbit Community! Sorry to hear that you aren't getting the same reading with your new Versa watch and thank you for trying some troubleshoots to solve this. I suggest you try to improve the heart rate reading on your Versa by following these instructions. Once your Versa gets a better reading it should show your heart rate at the correct zone.

 

Let me know how it goes!

Alvaro | Community Moderator

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