Heart Rate not Tracking time for Apple Watch

[Lildee4567]

So since this update my Versa has been acting crazy but now I’ve had enough.  My heart rate isn’t tracking during my workouts and when i was sleep it said my heart rate was 180 bpm.  I worked out for 1 hour and my heart rate never registered, i even moved the watch to a different spot and nothing. 

If the heart rate doesn’t work what’s the point of having the watch.  I’m so close to just giving up on Fitbit and getting an Apple Watch.  

[Heather-S]

@Lildee4567 Hello! Have you tried cleaning off the back of the Fitbit where the heart rate sensors are? I try to wipe mine down every couple of days. 

Also, I would restart the tracker a few times to see if that fixes it. 

If the restart doesn’t work, definitely reach out to customer support. 

Best of luck!

[Lildee4567]

It didn’t work and now it’s not syncing to my phone