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Heart Rate not accurate

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‎01-15-2019 16:46

‎01-15-2019 16:46

Hello, my versa isn’t reading my heart rate accurately.  It’s is constantly over 125-180 and I know that’s not accurate.  How can I fix this?  I have tried restoring it and still doesn’t work. Help!

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‎01-15-2019 19:59

‎01-15-2019 19:59

@Lizz78 You mean you have performed a factory reset (wiped Versa and set it up again)? You can try toggling heart rate ON/OFF and back ON (open Settings app on your Versa and scroll down to Heart rate) with a reboot of your tracker in-between (press and hold the left and bottom right buttons until Fitbit logo flashes). If this does not help either, I am afraid you might have to reach out to Customer Support to guide you through the next steps.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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