help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate accuracy issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2018 18:59 - last edited on ‎07-08-2018 09:11 by Moderator Alum

‎07-05-2018 18:59 - last edited on ‎07-08-2018 09:11 by Moderator Alum

When my heart rate elevates to 120 my Versa stops tracking above this and doesn’t start again until my heart rate lowers. Anyone else have this problem?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎07-07-2018 05:27

‎07-07-2018 05:27

No, no issue for me; but I do notice to get to 120bpm takes some pretty intense movement - check your versa is still making contact with your skin - the sensors need to "see" the blood flow. If that doesn't work try switching to the other wrist for the intense workout Suzi, come back and let us know how it goes!

Great workouts 🙂

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎07-08-2018 09:13 - last edited on ‎10-24-2025 14:18 by Fitbit Moderator

‎07-08-2018 09:13 - last edited on ‎10-24-2025 14:18 by Fitbit Moderator

Hey @SuziEtchison, it's great to welcome you and @wmchapman thanks for stopping by.

If you are having issues with your heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

I hope this helps, let me know how it goes. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes