Heart rate and side button not working-Versa 2

[Solshine28]

My side button has stopped working completely. I have to tap the screen multiple times to get to anything & then it's hard to go back to another screen. The heart rate has stopped tracking too. I've tried holding the button to reset it but of course it doesn't work. I'm very frustrated by this. I see the heart rate issue is becoming coming on these. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Solshine28.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve them before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Solshine28]

I am so upset right now. My Fitbit is 15 days past the 1 year warranty &
they won't replace it!!! Like really... with the Pandemic & all, there
isn't an exception to this? This is my 3rd Fitbit & this is totally
ridiculous that they just so happen to quit working right after the
warranty ends. They offered a discount..humph. In dissatisfied and
disappointed in Fitbit's products & their resolution to it. I'll be sharing
my review with others before they purchase the Fitbit.

[EdsonFitbit]

Thanks for your response, @Solshine28.

I'm sorry to hear that you feel that way.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Please let us know if you have any question.

[MrzDavis]

Yeah, give her and me a new replacement. Your products cost too much money, to have these kinds of issues from your customers. Do the right thing and send us another one. I mean do you even back your products? Too many people having issues with the Versa 2, to not want them replaced. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @MrzDavis.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. 

You can find the Fitbit Warranty here.

Have a nice day.