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Heart rate broken

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‎01-02-2019 12:56

‎01-02-2019 12:56

My heart rate monitor on my Versa has been broken for several days. My resting heart rate is typically close to 65bpm. SInce saturday, my heart rate (while at rest) has hovered around 150bpm. The other day, a day on which I did not hit the gym, my fitbit said that I burned 9000 calories and performed 10 hours of strenuous activity. 


Fitbit support has been unhelpful and unprofessional. I am very disappointed.

 

I have tried wiping the sensor with a microfiber cloth, I have reset the tracker, I factory reset the tracker, and I have tried unpairing my phone. Nothing seems to work. If I turn heart rate tracking off and on in the tracker settings, it seems to work better for a moment but will slowly return to crazy heart rate numbers after few minutes. I am curious if anyone else is experiencing this because support claimed they are aware of the issue but I can't find anyone else discussing it here. 

 

Normal Heart rate for me

What my heart rate has looked like every day since the problem started: 

 

Broken heart rate data

Best Answer
25 REPLIES 25

‎09-12-2021 18:52

In response to mtf612

‎09-12-2021 18:52

Same here, I'm so unhappy. I need my exercises

Best Answer
0 Votes

‎09-13-2021 12:05

In response to sjusufspahic

‎09-13-2021 12:05

Mine too. Green light works intermittently but registers 150-175 beats per minute when it does work. Definitely broken.

Sent from my iPhone
Best Answer
0 Votes

‎09-13-2021 12:25

In response to Lindyloulou6

‎09-13-2021 12:25

I don't have green light at all. My HR is stuck (frozen) on 55 which my resting HR. It shows steps, like any pedometer that we can download for free, not pay hundreds of dollars, but no HR. Definitely DEAD. Thanks for sharing. I CAN SEE IT IS A COMMON PROBLEM WITH A LOT OF PEOPLE. Fitbit as a company doesn't care

Best Answer
0 Votes

‎05-25-2022 19:26

‎05-25-2022 19:26

Thought it was only myself having this conversation, yup Fitbit is telling me my resting heart rate is over 200 and silly me believed it! Fitbit making me paranoid am gonna stop wearing it go back to basics when they’re was no watch watching. Gheewiz!🥲 

Best Answer

‎05-26-2022 02:21

In response to Evve

‎05-26-2022 02:21

Yes, you, me and thousands of others. Just Google Fitbit heart rate monitor not working & see the hits & angry comments about their customer service or lack thereof.

Sent from my iPhone
Best Answer

‎05-26-2022 02:25

In response to Lindyloulou6

‎05-26-2022 02:25

I don't have fitbit for a long time. I have Samsung now for 6-7 months. Very happy
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0 Votes