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Heart rate lights stopped blinking.

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‎08-08-2018 23:32 - last edited on ‎08-09-2018 08:40 by Moderator Alum

‎08-08-2018 23:32 - last edited on ‎08-09-2018 08:40 by Moderator Alum

My fitbit lights have stopped blinking and I keep having to restart..what's wrong

 

Moderator Edit: Clarified Subject.

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8 REPLIES 8

‎08-09-2018 00:24

‎08-09-2018 00:24

@beemerbabe you might have to factory reset. Just remember to sync your Fitbit.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎08-09-2018 00:29 - last edited on ‎08-09-2018 08:39 by Moderator Alum

In response to Marrrmaduke

‎08-09-2018 00:29 - last edited on ‎08-09-2018 08:39 by Moderator Alum

Factory reset by holding in the two buttons?


Sent from Surface

 

UPDATE:

Not working still and now watch won't flip to go to another screen

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‎08-09-2018 08:44

In response to beemerbabe

‎08-09-2018 08:44

Hello @beemerbabe, I hope you're doing well, it's nice to see you around. It's great to see you too @Marrrmaduke, thanks for all your help. Smiley Happy

 

@beemerbabe, I appreciate you have brought this situation to my attention and for letting me know you have already restarted your Versa. At this moment I would like to ask you to go to the Settings app in the Versa and check that Heart Rate is set to ON. If it is, tap on it to set it OFF. After that, wait for 10 seconds and turn it back on and check if the lights start blinking. 

 

If the lights are still not blinking, I would like to ask yo to try to perform a factory reset as @Marrrmaduke suggested. To perform this process, tap on the Settings app, scroll down and tap on About and then on Factory Reset. Make sure to sync your Versa one last time before performing the reset as all the information inside the tracker will be deleted. 

 

I hope this can be helpful, give it a try and keep me posted! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-09-2018 16:18

In response to MarcoGFitbit

‎08-09-2018 16:18

Unfortunately I have called fitbit..its toast..getting a replacement


Sent from Surface
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‎08-09-2018 21:18

In response to beemerbabe

‎08-09-2018 21:18

@beemerbabe no, like in full wipe of the device from settings on Versa. I'm sorry your tracker is dead. ☹️ I hope you get the replacement soon!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎08-09-2018 23:36

In response to Marrrmaduke

‎08-09-2018 23:36

Thanks😢


Sent from Surface
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‎08-10-2018 07:50

In response to beemerbabe

‎08-10-2018 07:50

Hope the BMW is doing a better job!  Smiley LOL

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‎08-11-2018 02:55

In response to SunsetRunner

‎08-11-2018 02:55

Honestly BMWs rock.😊


Sent from Surface
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