help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate missing from exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2019 20:43 - last edited on ‎11-01-2019 12:11 by

‎10-31-2019 20:43 - last edited on ‎11-01-2019 12:11 by

Hi. Recently it seems that when i track a walk or run, it does not save heart rate info in the app or online dashboard. The rest is still there - speed, calories etc, but not heart rate.  

 

This used to be saved and I can still see it from previous exercise. 

 

Heart rate gets saved if it's an auto-triggered exercise, just not if I record & track the walk/run.

 

Is anyone else having this problem? I signed up for premium so that shouldn't be the issue.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-01-2019 12:10

‎11-01-2019 12:10

Welcome to the Fitbit Community, @Philbus. 

 

I appreciate your participation in the Forums and sharing that heart rate data is missing when you track a walk or run. Thank you for your efforts to resolve this and providing the additional details. I would like to confirm that our team is aware of this issue and we're working to identify a resolution as quickly as possible. 

 

I appreciate your patience and understanding while we work to improve your experience.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes