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Heart rate not working Versa 2

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‎07-26-2021 05:29 - last edited on ‎07-28-2021 05:46 by Moderator Alum

‎07-26-2021 05:29 - last edited on ‎07-28-2021 05:46 by Moderator Alum

This is happening to me as well. I'm so tired of buying new fitbits due to similar occurrences. At this point I'm ready to switch brands. 

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‎07-28-2021 05:47 - edited ‎07-28-2021 05:48

‎07-28-2021 05:47 - edited ‎07-28-2021 05:48

Hello, welcome to the Fitbit Community forums, @Mslisa80.  

 

Thank you for sharing all this information about the problem that you've been experiencing with your Versa 2 watch. 

 

Before considering other options, I would recommend performing a restart and to follow all the instructions in this article to improve the accuracy of heart rate information, as this has been useful to other users who have experienced something similar. 

 

However, if you already tried the steps suggested and you continue to experience the same difficulty, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.  

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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