Heart rate not working

[JessAnn87]

I need help! I went swimming with my versa and now the heart rate monitor hasn’t worked. And I cannot add my devise to my phone app either. It gets stuck at “found-it”

Moderator edit: Removed labels

[MarcoGFitbit]

Hello @JessAnn87, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then check if the lights on the back turn on. If they're not on, go to the Settings app on the Versa and make sure Heart Rate is ON. 

Now, if you're having trouble setting up your Versa, please try the following steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.