Heart rate not working

[Tapham]

Heart rate is not tracking, I’ve tried factory rest, deleting and redownloading  the app, changing the settings and syncing. Turning the heart rate tracker on and off, and the lights won’t come on. 

[NellyG]

Hi @Tapham  I have flagged a moderator to help you.

[Tapham]

Thanks! What’s a moderator 

[LanuzaFitbit]

Welcome to the Forums @Tapham. Hello @NellyG.

@NellyG As always, thanks for your being around to help. @Tapham Thank you for trying all of those steps to get the HR working.

@Tapham Our support team will be getting in touch with you about this situation via email. They will be more than happy to help you figure out what is going on. Please keep an eye on your email's inbox, spam and trash folders for our team's mail.

Let us know if there is anything else we can help you with.

[Tapham]

Hi! Still haven’t received any emails since the initial email to keep an eye out for an email. 

[LanuzaFitbit]

Hello @Tapham.

Thanks for reaching back.

I was able to see that our team did get in touch with you yesterday. Hopefully everything will be resolved in a satisfactory fashion and you will be able to get back on track. 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users and maybe something will pique your interest in there.

Let me know if there is anything else that I can help you with.