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Heart rate sensor not working-Versa 2

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‎04-29-2021 16:06 - last edited on ‎04-29-2021 18:18 by Fitbit Moderator

‎04-29-2021 16:06 - last edited on ‎04-29-2021 18:18 by Fitbit Moderator

My fit bit has not been taking my heart rate for the last week. Have tried on and off again and leaving it for a couple days. Usually when I take off my Fitbit I can see the pulsating green light but that is no longer going. This means I haven’t been able to track my sleep either which is the main reason I have Fitbit.

 

Moderator edit: updated subject for clarity

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‎04-29-2021 18:18

‎04-29-2021 18:18

Welcome to the Fitbit Community, @Alexandriajw.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve the issue before contacting us.

 

If you have tried turning the heart-rate setting off and back on without luck, you can find some other tips to resolve heart-rate tracking issues in this article.

 

Whether you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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