help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate wrong

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2019 06:40

‎05-22-2019 06:40

I've searched around a bunch and found no consistent fix for this. My resting heart rate is way off on my versa. I have reset it, toggled the measurement on and off, changed the position of where and how I'm wearing it - nothing. Currently I am sitting down with a counted HR of 75, and my Fitbit insists that I am in fatburn mode at a HR of 118bpm. This issue makes this device nothing more than a step tracker essentially, as it only gets half my notifications and the screen doesn't turn on in response to my wrist turn. I am thinking this was a waste of money unfortunately. Is there any solution out there that I haven't tried ?

Best Answer
Labels:
5 REPLIES 5

‎05-22-2019 13:04

‎05-22-2019 13:04

Hi, turn your HR off in the settings of your Versa. After that, try this and enable your HR again and see if the problem is solved. Regarding the issue of your screen, long press (2-3 secs) your left button to get the activitity screen and see whether your screen activation is set to automatic or manual. In the last case, set it to automatic. 

Best Answer

‎05-25-2019 11:18

In response to SunsetRunner

‎05-25-2019 11:18

@lasprwa Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your hear rate accurately.

 

Since you already restarted your Versa and turned the heart rate feature on and off, I'd like you to try one more workaround that has been helpful.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Once you've done this, make sure that your Versa is not being worn too tight and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎02-25-2020 17:19

In response to JuanJoFitbit

‎02-25-2020 17:19

Does doing a factory reset clear all data?

Best Answer
0 Votes

‎02-26-2020 08:19

In response to Madmax59

‎02-26-2020 08:19

Yes, a factory reset will clear all data currently on your device.  So, be sure to synchronize it to the app before resetting.

Versa
iOS
Best Answer
0 Votes

‎02-26-2020 08:45

In response to Chubasco

‎02-26-2020 08:45

I calculated my resting heart rate based on YOUR prior calculations and it is 6 BPM higher now than it was a month ago. I was being conservative too. What happened to Fitbit? I gave away my Apple Watch because I love FitBit but steps are off, floors are no where near reality and the heart rate is fiction. Help! Should I give up and buy another brand because right now Fitbit sucks.


Sent from my iPhone
Best Answer
0 Votes