help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HeartRate Continuously not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-11-2018 11:44

‎11-11-2018 11:44

Hi. I have been having a problem of my heart rate sensor not working after a while. The setting for it is always  on. And I constantly have to do a factory restart to have it work again.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-11-2018 19:41

‎11-11-2018 19:41

@Fenfenfox If factory resets and toggling HR between ON and auto doesn't help, then this might be time you contacted Customer Support so they can guide you through the next steps. You may need a replacement.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-11-2018 19:41

‎11-11-2018 19:41

@Fenfenfox If factory resets and toggling HR between ON and auto doesn't help, then this might be time you contacted Customer Support so they can guide you through the next steps. You may need a replacement.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes