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Help with new fitbit!!

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‎01-05-2020 17:40

‎01-05-2020 17:40

I need help!! I just got the new versa 2 and I am trying to set it up. I started charging it and it wouldn't ever come on. Well finally the fitbit logo come on, but it doesn't do anything else. Also when I take it off the charger it just goes to a black screen. I don't know what to do. I tried to hold down the button for 10 mins and nothing happened. help???

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‎01-05-2020 20:34

‎01-05-2020 20:34

Hi @SunsetRunner It sounds defective. Id suggest you return it to the store you bought it for an exchange. If you bought it from Fitbit then contact Support

Fitbit Support  

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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