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Horrible Sound with Bluetooth device

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‎12-20-2018 13:23 - edited ‎12-20-2018 13:24

‎12-20-2018 13:23 - edited ‎12-20-2018 13:24

Will the new OS/firmware update help fix this issue?  One of the reasons I got this device is because of its wireless capabilities.  I tried all suggestions that I read in other threads

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3 REPLIES 3

‎12-20-2018 13:54

‎12-20-2018 13:54

You will know when you get it. Some have reported better music playing. Fitbit doesn't comment on the details of any bug fixes.

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‎12-21-2018 09:26

In response to SunsetRunner

‎12-21-2018 09:26

Hey @Salcy, I hope you are doin' fine! Are you having inconveniences with the headphones you are using with your Versa? If so, have you tried some tips to fix this, so far? 

 

Thanks for stopping by @SunsetRunner!

 

Let me know so I can assist you better! 

Heydy | Community Moderator, Fitbit
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‎12-28-2018 17:36

‎12-28-2018 17:36

I've had a similar issue with my Versa SE and tried everything. The sound is crackly and higher pitched (higher frequency?). I've tried it on multiple bluetooth speakers (Altec Lansing headphones, Bose sound dock, and two others) and the issue persists. I've disconnected all bluetooth from other devices but that didn't help. I restarted multiple times (back and bottom buttons) and that didn't help. I've paired and unpaired multiple times and that didn't help. I've done a factory reset on the watch and reloaded 25 songs using the Fitbit Connect app and that didn't help. 

 

It's definitely a problem with the watch (and / or the Fitbit Connect for Mac transfer process?) - I plan to exchange it today and try with another unit. 

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