Horrible Support

[TaraBeth07]

Fitbit support REFUSES to stand behind their devices, regardless of the fact that their update caused their devices to stop working, and refuses to right their wrong in making their devices obsolete to force consumers to buy new products. Wanted to share with you all before you make the same mistake I did in supporting them.

[Odyssey13]

Hi @TaraBeth07  first post on the forums and you're really not sharing enough if you're looking for a solution. You have a Charge 2, so what's going on with it? Fitbit does support their products, but replacement after the warranty expires ? Is that what you mean? I have friends using retired products and they are still able to continue using them, so it's not a planned obsolescence. No one is ever forced to buy anything they don't wish to purchase.

[TaraBeth07]

I actually have a Versa, just got it in November, did the required update for my device to continue working, and then promptly had my device become useless as all it does now is flash the Fitbit logo. I went through all of the recommended troubleshooting tips provided by support, none of them worked, and then they told me I would have to purchase a new device since mine was no longer working, even though it was caused by their poorly coded update which caused older devices to fail. 

[Odyssey13]

I'll move this from the Charge 2 area to the Versa area for more relevant response.