Versa display won't turn on

[Afsgtswife]

My Versa stopped responding to touch one morning on my way to work. Like it was frozen. When I pressed the buttons to restart it a bunch of lines showed up then progressively through the day the screen got blacked and blacker. Now my Versa has a solid black screen. It still works, will charge and will sync. I have “restarted” it but being that the screen isn’t working I couldn’t see if it actually worked. Please help me! My versa is kinda important to me. 🙂

Moderator edit: subject for clarity

[NellyG]

Try restarting it several times (if you only did it once before). It it is still black try a Factory reset (see below). If still black you will need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

A warm welcome to the Community @Afsgtswife and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Afsgtswife]

We are still working on a solution. 🙂 Thank you!
--
Sincerely,
Angi Wilson

Moderator edit: removed personal info

[AlejandraFitbit · Accepted solution]

Thanks for the update @Afsgtswife, I am glad to hear that you are already working with our support team. If there is anything else I can help you with, do not hesitate to post it.

Happy stepping! 

[SillySummer]

I am experiencing the same issue only my screen appears to have lines going down it

[Tammbye]

Have same problem since yesterday, I tried to restart without luck. 

[cheaplikeafox]

I accidentally let me battery run dead and now the screen won't turn on even after charging it.  The alarm still goes off though.  The screen was acting kind of weird and not responding to touches very accurately before the battery died though.