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Hourly Activity Tile not matching with Versa

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‎05-09-2020 15:43 - last edited on ‎10-23-2020 12:10 by Fitbit Moderator

‎05-09-2020 15:43 - last edited on ‎10-23-2020 12:10 by Fitbit Moderator

Haven’t seen this issue in a while, wondering if anyone else is experiencing it again.  My Fitbit Versa (version 70.7.27) is showing all hours so far with 250+ steps.  When I synced it with the app (version 3.20.1) on my iphone (OS 13.4.1) the 1pm slot showed that I had NOT reached 250 steps.  I know during the 1pm hour I had gotten my 250+ steps in very quickly (plus extra steps cause I ain’t dumb), then taken the versa off to charge it (it had like 8% battery left in it).  I came back to it in the 2pm hour and got those 250 steps in as well.  After seeing the discrepancy, I also checked the fitbit.com dashboard as well as the app on my iPad and both of them say I missed the 1pm hour as well.  So only the Versa is on my side here.  Exhibit A is a photo showing this gross miscarriage of justice.  That’s me being sarcastic but we all know how gut-wrenching it is to miss an hour.

C978E544-514B-4ADD-A6D0-917D400BA066.jpeg

 

Moderator Edit: Clarified subject

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‎05-13-2021 14:52

‎05-13-2021 14:52

Just happened to me on my Charge 4. Why would there even be a discrepancy after a "sync"?

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