Hourly Activity not updating on App

[SunsetRunner]

My Versa Fitbit shows that I achieved my 10 of 10 hours today, but on the app it only shows I achieved 1 of 10. I looked back on the previous weeks and it shows 0 of 10 hours. I walk everywhere for my job, so I know I achieve 10 of 10 every day. Why is this not updating on my app?

[HeydyF]

Hey @SunsetRunner, let me give you a warm welcome to the Community! If the hourly steps on your Versa don't match with those on the Fitbit app, I suggest you to log out/log in to your Fitbit account; restart your Versa and then manually sync it. That should refresh the Fitbit app and all of the data on your watch should be syncing fine. 

Let me know how it goes! 

[supersour]

@Fitbit Mine is having the same issue. I reset the versa, deleted the app and downloaded it again. It has not fixed the issue. 

[mhemming]

My versa is not syncing ,my hourly activity.  I have restarted my device, logged out and logged back in, and also reinstalled app.  How can I get the hourly activity to sync?

[MarcoGFitbit]

Hello @mhemming, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. It's great to see you too @supersour, I hope you're doing well. 

I appreciate you have reported this situation to us and for letting us know the troubleshooting steps you've tried so far. At this moment, our team is aware of this situation and is working towards a prompt and proper resolution for it. Once we have more information to share about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day. 

[AmandaStanzel]

Mine is not updating either and the sleep has not been updating. Restarted, logged out and back in, and deleted and reinstalled the app. 

[MarcoGFitbit]

Hello @AmandaStanzel, thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate you have taken the time to report this as well. As mentioned earlier, our team is currently aware of this situation and is working to find a solution. In the meantime, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and sync it again.

Thanks for your patience and understanding, have a great day. 

[Dcoco58]

Having the same issue, has there been a resolution yet?

[HeydyF]

Hey @Dcoco58, let me give you a warm welcome to the Community! Thanks for bringing this issue to my attention. Our team is aware of it, but may not be able to provide a fix in the immediate future. They'll continue to monitor the situation, and keep our team informed of the impact to you and other users. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products and services. 

I really appreciate your time and patience! 

[Miniturtle85]

I am also having this problem. The versa shows my hourly activity but won't sync to app. Restarted versa, signed out of app, nothing. And it deleted the data for the last week now! Additionally, it has been intermittently deleting active minutes. I'm pretty unhappy right now as my watch is less than a year old.

[Crickett755]

I am having the same issues with my Versa and have had it only 7 months. It is no longer showing any of my activity. I have restarted many times. Bluetooth is no longer pairing with it either. 

[vanessa52]

I am having the same issue my versa is only 6 months old I’ve done all the usual uninstalled the app reset my watch etc nothing has changed 

[CrystalRG]

I am also experiencing this issue. I had to do a factory reset on my phone yesterday morning, and ever since it is not syncing.