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Hourly steps not syncing correctly

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‎06-22-2019 02:46

‎06-22-2019 02:46

My fit bit is saying I completed the hourly step count but the app is saying I didn’t 

have tried turning the phone and app on and off etc but it’s still not working! 

Help please 

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4 REPLIES 4

‎06-22-2019 10:49

‎06-22-2019 10:49

Which type of phone are you looking at? Could it be this known android issue that some are seeing? 

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‎06-22-2019 11:51

In response to Rich_Laue

‎06-22-2019 11:51

I am using n iPhone XR 

i have tried all the suggestions but not working 

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‎06-22-2019 12:14

In response to Cinncity

‎06-22-2019 12:14

Then look at https://community.fitbit.com/t5/iOS-App/New-active-hours-update/m-p/1297548

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‎06-22-2019 12:57

In response to Rich_Laue

‎06-22-2019 12:57

That not relevant 

my issue is my watch said I don’t the steps but the app says I didn’t 

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