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How do I contact Fitbit customer support?

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‎09-07-2020 01:21 - last edited on ‎09-10-2020 16:24 by Fitbit Moderator

‎09-07-2020 01:21 - last edited on ‎09-10-2020 16:24 by Fitbit Moderator

can't connect to customer care service via phone number however I did contact them last time

my Fitbit Versa series 1 wasn't working anymore and I requested replace and they told me that it will be reached to me by one week but it's more than two week and I don't have any status of the parcel

 

Moderator Edit: Clarified subject

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‎09-10-2020 16:40

‎09-10-2020 16:40

Hi @FitYash. Welcome to the Community Forums.

 

Thanks for bringing this to my attention. I'm sorry for the experience that you've had while trying to contact our team and about your replacement order. I understand where you're coming from and I've contacted our Support team on your behalf to forward your comments. They'll review your case and get in touch with you via email to provide you with further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

I'll be around, so don't hesitate to reply back if you need anything else.

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