How do I contact Support in Germany?

[Philippritchard]

How can I contact support about a problem with my versa 2 ? I do not have a Twitter account and have no desire to sign up for one . Also I am in Germany and seriously do not want to phone a USA nr ! 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Philippritchard  did you go to the German forums yet? I'm not sure if there is a number to call in Germany, but there should be the online chat. I've asked a moderator to stop by to assist. What's going on with your Versa 2?

[Philippritchard]

Hi , yeah my versa 2 does not record my sleep anymore , I’ve been having to enter my sleep patterns manually, I’ve tried troubleshooting by switching to sensitive but still no joy .and The GPS is intermittent, most times it doesn’t pick up a signal which is annoying when I want to record my run or hike , I have emailed Fitbit but it will take a couple of days I guess for a reply 

[SilviaFitbit]

@Odyssey13 Thank you for your assistance and for flagging this post. 

@Philippritchard Welcome to the Fitbit Community.

Fitbit has different channels where you can get help, in the Fitbit Community, Community Councils and Fitbit Moderators will help you, or if you want to contact our Support team, it can be done by visiting this page. To see your support options, verify your country and language, if applicable, at the bottom of the page.  

If a tile is:
-dimmed, that support option isn’t available at this time. Try back during the hours listed.
-not present, support isn’t available on that channel at this time. Select an available support option or try back at a later time.

As you mentioned, since you have a case with our Support team, they'll get back to you as soon as possible. 

Hope this helps.