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How do I set up my Fitbit Versa?

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Hello - 

 

I am trying to connect my new Versa (I literally just got it today) to my Galaxy 6s Edge and for the life of me it says it syncs but the actual watch will not go past the intro screen with the different languages scrolling to tell me to download the app (which I did).

 

How do I actually see the clock and my stuff on the watch? I have followed all the instructions!

 

Help!

Thanks!

 

Moderator Edit: Clarified Subject.

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Hello @llb113, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

I appreciate you have brought this to my attention. Please note that many Android phones, like the Samsung Galaxy 6S Edge have all the hardware requirements to be a supported device but are currently not on our list of supported devicesThis means that we have not tested it for compatibility and added it to the list yet. Nevertheless, as you have already downloaded the Fitbit app in your phone, I would like to ask you to try the following steps:

 

  1. Open the Fitbit app and log in to your Fitbit account or create a new account from by tapping Join Fitbit. 
  2. Once you have logged in to your account or created a new one tap on the Account icon on the top right corner.
  3. In here, tap on Set up a New Device
  4. Select Versa and follow the onscreen instructions. 

I hope this can be helpful, give it a try and let me know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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