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How do I unlock my Versa?

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‎08-01-2018 02:00 - last edited on ‎08-02-2018 05:56 by Moderator Alum

‎08-01-2018 02:00 - last edited on ‎08-02-2018 05:56 by Moderator Alum

My Versa says I have to use my phone to unlock it, but my phone can't connect to it. What do I do now?

I can't change the pass code on it, it won't connect.

 

 

Moderator edit: subject for clarity

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‎08-02-2018 05:57 - last edited on ‎10-22-2025 08:35 by Fitbit Moderator

‎08-02-2018 05:57 - last edited on ‎10-22-2025 08:35 by Fitbit Moderator

A warm welcome to the Community @louisemb.

Have you tried to restart your watch? If you haven't, you can restart it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Also, take a look at the help article How do I use the device lock on my Fitbit watch?.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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