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How do text messages work on Versa?

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‎02-25-2019 21:07 - last edited on ‎02-26-2019 07:19 by Moderator Alum

‎02-25-2019 21:07 - last edited on ‎02-26-2019 07:19 by Moderator Alum

I just purchased the Versa and I can’t get text messages to show on the watch. The watch vibrates when a text comes through but when I hold the top right buttoned swipe down it says”you’re all caught up” does anyone have any suggestions?

 

Moderator Edit: Clarified Subject.

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‎02-25-2019 22:21

‎02-25-2019 22:21

@Badbetty333  What phone are you using? (That makes a difference in what to try next)

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Helen | Western Australia

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‎02-26-2019 07:30

In response to NellyG

‎02-26-2019 07:30

Hello @Badbetty333, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @NellyG, I hope you're doing well. Smiley Happy

 

@Badbetty333, I appreciate your participation in the Forums and for letting us know about this situation. As @NellyG mentioned, having the exact model of phone you're using will be very helpful for us to check this further. 

 

Additionally, note that if you open the conversation in your phone after the Notification has arrived to your Versa, the Notification will automatically be removed from the watch. This is intended and prevent your watch from getting clogged with Notifications. 

 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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