12-27-2019
08:57
- last edited on
01-09-2020
18:01
by
SilviaFitbit
12-27-2019
08:57
- last edited on
01-09-2020
18:01
by
SilviaFitbit
Hello, new to the Versa 2, successfully added my cc and set up Fitbit pay. I set up the pin to be required when I want to use the Fitbit pay function, (as opposed to having to enter pin every time I take off the watch or every 24 hours). Question is when I access the Fitbit pay app by swiping down on the clock face, (to the shortcut area), it asks for my PIN, (which it should), but when I access Fitbit Pay by swiping across the screens it does not ask for my PIN? Seems it should ask for my PIN every time I want to access the Pay app no matter how I access the app?
Also, how long after entering your PIN can you use the FitPay app before you have to reenter your PIN...?
Moderator edit: Updated subject for clarity
01-09-2020
18:00
- last edited on
10-09-2025
17:25
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-09-2020
18:00
- last edited on
10-09-2025
17:25
by
MarreFitbit
@HotLap It's nice to see you on the Community. Sorry for the delayed reply.
I appreciate the details mentioned. When you enable Fitbit Pay and set your PIN, you will need to enter your PIN when it's the first time you make a payment after you put your Versa 2 back on your wrist.
It will work like this: enter your PIN code the first time you use Fitbit Pay since last taking off your device, or if it's been 24 hours since you made a payment. Learn more about it by checking these articles: What should I know about Fitbit Pay? and How do I use the device lock on my Fitbit device?
I'll be around if you have any additional questions.
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