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How to delete Weight Badges?

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‎12-04-2018 17:29 - last edited on ‎12-06-2018 06:35 by Moderator Alum

‎12-04-2018 17:29 - last edited on ‎12-06-2018 06:35 by Moderator Alum

I accidentally entered the wrong weight while editing my weight loss goal and was given a bunch of weight loss badges I didn't earn. I saw in another post that this problem has to be resolved by the support team. How do i get in contact with someone in the support team to fix this issue?

 

Moderator Edit: Clarified Subject.

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5 REPLIES 5

‎12-04-2018 18:12

‎12-04-2018 18:12

Follow this link Contact Support. Scroll to the bottom of the page and select Get Support

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-06-2018 03:15

In response to NellyG

‎12-06-2018 03:15

Thank you. They said they were not able to help me because deleting badges wasn't possible.

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‎12-06-2018 06:38

In response to versagirl18

‎12-06-2018 06:38

Hello @versagirl18, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around @NellyG, thanks for all your help. Smiley Happy

 

@versagirl18, thanks for your participation in the Forums and for sharing your experience with us. I sincerely apologize for the response from our Support Team. At this moment, I've contacted our Support team on your behalf again so they can help you further. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎12-12-2018 03:38

In response to MarcoGFitbit

‎12-12-2018 03:38

I have the same problem.  Yesterday laying around I suddenly had 36K steps and I hadn't moved in a couple of hours.  Now I have several badges from yesterday that I can't seem to delete either.  Help in this would be great.   They had me enter driving to delete the steps.  

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‎12-13-2018 07:06 - edited ‎12-13-2018 07:07

In response to Madisyd99

‎12-13-2018 07:06 - edited ‎12-13-2018 07:07

Hello @Madisyd99, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have taken the time to share your experience with us. Please note that at this moment our team is only able to help with Weight badges, not step-goal based badges. I sincerely apologize for the inconveniences you've experiences. At this moment, I would like to suggest you to restart your device and if you're still find it counting extra steps, please let us know so we can check this further. 

 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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