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How to get passcode protection Off?

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I used to have NFC on my Versa, and I don't want it and the wallet feature anymore. I had to do a factory reset of my phone b/c it's been so slow. Before resetting my phone, I completely uninstalled the wallet app for my Versa. Now that I have reset my phone, and the wallet feature is gone, the passcode is still on my versa!

 

I should mention, device lock on my Versa via the app is set to Disabled

 

How do I get this off? I don't want to have to keep entering a passcode anymore and my phone is not locked at all either!!

 

 

Moderator Edit: Format

 

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Hey there @SunsetRunner, good to see you again in the Fitbit Community. I saw you have tired to removed the PIN code from your Versa, but still is asking you this PIN in order to unlock the Versa, despite the feature is disabled on your Fitbit app.

 

Make sure once you have disable this feature on the app, your Versa is syncing successfully in order for the changes apply to your watch.

 

  1. From the Fitbit app dashboard, tap or click the Account iconUser-added image> your Versa image. 
  2. Tap or click Device Lock.
  3. Try to enable the option again and sync
  4. Once you have sync, disable again the feature and sync one more time.

If is not happening try to perform a restart and repeat the process: How do I restart my Fitbit device?

 

See you later and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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@RobertoMEummm i literally said i did all of that in my post that you are referring to.

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Cannot remove passcode from my Fitbit versa

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