Can't unlock my Versa with my phone

[AdrianCorsica]

I carelessly entered the PIN incorrectly without realising it when I was changing the wrist strap and now the Vesra is locked and it is telling me it needs me to unlock it with my phone. The PIN reset section on the Fitbit app is greyed out though and it seems I now need to have a google wallet in order to do this but I have an iPhone so this isn't an option. The iPhone can still see the Versa over bluetooth, it just can't unlock it. Is there a way of manually doing factory reset using the buttons at all? I've tried various combinations but nothing is working. Or do I just need to buy borrow an Android phone to do this!!!

Thanks for any advice.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AdrianCorsica. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa is still locked I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried the steps provided in this help article How do I unlock my Fitbit device with my phone? 

[AdrianCorsica]

Thanks but I have tried this several times and the PIN reset option is greyed out and does not work. 

[MarreFitbit]

@AdrianCorsica Thanks for confirming that you've tried all steps provided in the help article. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.