Watch how long fitbit support keeps you jumping through hoops... they dragged me on an on until I was past the standard timeframes that they allow refunds. I had purchased from fitbit directly. Every time I was on with support, I inquired about a refund. "Oh let's try this first..." or "try that next". I was sent 3 replacements for a total of 4 devices that did not work. So, after this back and forth hoop jumping, they tell me "no refund, you are past the return window." WHAT!!! I feel they use this tactic so they don't have to give as many refunds. I was able to get a full refund in the end. However any time I have posted how I managed to get it, the moderators delete the post. If anyone wants to know how I convinced them to refund my money you can private message me and I will tell you.
My advice to everyone, return it quickly if you are still able. Dont keep it long enough you have to fight for the refund. Dont jump through their hoops. It only creates problems for you later on if they can't make your Versa work correctly. Or as in my case, they couldn't make 4 Versas work correctly.
