How to stop clock face installation

[leftcoastwalker]

I selected a new clock face to install but for some reason the installation keeps failing and it says try again later. However, it continues to keep trying to install, which is apparently blocking me from going back to my old clock face or installing a new one. When I press the left button it says “clock error” and tells me to go to the mobile app and install another clock. But when I do that it says it’s busy installing a clock and try again later. I have tried restarting the Fitbit without effect. (I just updated the OS - silly me to have tried two things in one night.). I need to stop the current clock installation but don’t know how to do it. 

[SunsetRunner]

@Marrrmaduke it doesn't matter if you select later or not, it will continue. Regardless of the message and what you select it does what it wants.

[Chuffer]

I have been having the same issue for a few weeks and just solved it in the following way:

• Long press the app icon 
• When the menu displays click the info icon
• Force stop the app
• Reopen the app and selected later when given the option
• Selected new clock face.

[Muzeyyen]

I had the same problem But now I downloaded a free one and fixed the problem.I hope it solved your problem, my suggestion

[Jim_Mr_E]

This also worked for me... No data loss. Though mine also initially came back STILL trying to load the clock face. This time I clicked "Try Later", selected and installed a different free clock face and this time it installed it and cleared the error.

As an aside the clock face it was hung up on seemed very graphic heavy (the Big Ben face). Not sue if that is related or not - just putting it out there for the community (and FITBIT developement - if you folks are listening....)

[Jd619]

Had this issue and finally fixed it- so i wanted to return to share my solution.

i attempted a few times to delete and reload the app, and shut down and restart the watch etc.. which didnt initially work.

finally i went into the app and noticed the “Remove this versa 2” option, when going into Account>Versa 2 (Your watch).  

after “reconnecting” the watch, the frozen clock faces installed immediately, giving you the option to delete the ones u dont want.  

per a previous suggestion, i did this with the watch charging, it prompts to kake sure youre at least above 25% regardless.

try this- good luck !

[beach324]

See Chuffer solution above or below.  This is the correct solution.  

[beach324]

‎See below posted by Chuffer.  This worked for me.  

02-01-2020 05:39

I have been having the same issue for a clue of weeks and just solved it in the following way:

• Long press the app icon 
• When the menu displays click the info icon
• Force stop the app
• Reopen the app and selected later when given the option
• Selected new clock face.

[beach324]

I have been having the same issue for a clue of weeks and just solved it in the following way:

• Long press the app icon 
• When the menu displays click the info icon
• Force stop the app
• Reopen the app and selected later when given the option
• Selected new clock face.

[Reginarandom60]

I have just had the same problem and the only way to fix it was to delete the Fitbit app from my telephone and then reinstall it. After I matched the Versa with the app. it still showed the stalled clock face installation so I pressed 'later' and then switched to another clock face without any trouble.

[Paxgram01]

I'm having the same issue, and it is quite frustrating.  Fitbit should get this fixed asap.

[Jd619]

I was able to fix it before. Try it all, uninstall and reinstall the app
with the watch charging on the charger..

Good luck

[jp13]

I ended up buying it and that worked

[Paxgram01]

I tried that and it worked, but I had to u install the app 3 times before it would let go of the process.

[Paxgram01]

That's what the developer wants but there should be some decent free watch faces for the price of the Fitbit. 

[Juniestars]

I had this same issue after installing a firmware update. What I ended up having to do was uninstall the app on my phone and then reinstall it, and then it let me change the clock face. I went to the clock face then that was having the issue and removed it. 

I did talk to Fitbit help and they said basically that, that's what I get for using a free one that wasn't from Fitbit. I told the agent that they shouldn't offer other free ones outside of fitbit than, within their app, if their products can't handle it. She advised that not all products have issues. So... apparently the verse lite is a **ahem** when it comes to the free non fitbit clock faces. 😁

[Newtripley]

Great advice

I've been having problems with switching clock faces for awhile... usually had to wait for about an hour it would eventually switch on my watch it was fine switched no problems but on the app was continuously switching and giving me a "cannot download" notice

Tried what you suggested switched on my watch worked straight away went back into app and there it was ...thanks😊

[Reginarandom60]

Glad to have been of assistance.

[Lilybets]

Try going into your phone settings, apps, Fitbit and force stop.

[Newtripley]

Hi

Yes I used to be able to fix it doing that and also clearing cache...but that doesn't work now .. however going and changing the watch face on my actual versa 2 then going into app and syncing seems to work

I don't why forcing the app stop then closing doesn't work anymore I have the updated app my phone is Samsung s8 running Android 9 so all compatible maybe a glitch with the actual Fitbit app?

[Reginarandom60]

I agree with you Newtripley (Strider) in that the FitBit app. is the
problem most of the time. Unfortunately every time an update is done
another glitch seems to rear it's ugly head.

[DandelionDream]

Hello all, I had the same issue. I went to select a new clock face from the My Clock Faces area and it wouldn't finish installing. I tried uninstalling and reinstalling the app and resetting my fitbit versa 2. Did not work. I then began deleting the other 4 clockfaces, including the one I had on before. Once I did that I got the Clock Face Error message on my fitbit. Then clicked on one of the add squares in the My Clock Faces area and was able to reinstall my previous one again. Now everything is back to normal.

Hope this helps.