I need help returning my Versa 2

[C.talbot]

I received my Versa 2 about a week ago. It came almost fully charged so I didn't try changing it until it was around 20% battery. It won't charge, even after buying a new charger for it and leaving it plugged in for hours. I cleaned the contracts on the back of the Fitbit and the charger and that didn't help. I am having trouble with the return tool as it says it doesn't recognize my order number. I need help returning the device so I can order a new one. 

Thanks in advance. 

[Odyssey13 · Accepted solution]

Hi @C.talbot  if you got it directly from Fitbit, you'll need to get with them.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

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Canada: click for options