10-01-2019 02:58
10-01-2019 02:58
Since I updated my phone to iOS 13.1.2 my phone won’t sync can’t find device, I have tried deleting versa and re adding it switching both off and on, but it doesn’t even keep correct time. I am so disappointed as I’ve been using it for a couple of months and love it when it works. Any ideas anybody! Thanks.
10-01-2019 11:34
10-01-2019 11:34
Hi @Mstace , Fitbit is aware of problems after updating to iOS13 and are working hard for a solution. Meanwhile read this about this problem. Regards kuzibri
10-02-2019 12:16
10-02-2019 12:16
@Mstace it's great to see you in our Fitbit Community! I'm sorry to hear about the syncing issues that your Fitbit Versa is experiencing. I totally understand how you feel about this. By the way, I appreciate the time spent trying the troubleshooting steps you mentioned before contacting our forums.
I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.
Thank you for your help @SunsetRunner.
I'll be around if more assistance is needed.