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Inconveniences with my Versa

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I had been wearing on my left wrist since I purchased. Only having off to charge and noticed a perfect square red spot on the top of my wrist .it was itching and red so I switched the watch to my other wrist. It has been a month and it still has not completely healed. Anyone else experienced this? I wasn't to be able to wear in my left wrist again because that's where I prefer. How can I prevent? I do all the things I'm supposed to do, not wear too tight, clean it, I take it off for showers. Please help!

 

 

Moderator edit: Subject for clarity

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Hey @Rlp001, welcome to the Fitbit forums! I appreciate you have followed some tips to fix this inconvenience. Since this persists, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit

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