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Incorrect time on Versa 2

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‎06-24-2020 17:19 - last edited on ‎06-24-2020 21:16 by Fitbit Moderator

‎06-24-2020 17:19 - last edited on ‎06-24-2020 21:16 by Fitbit Moderator

The time on my watch randomly switched to an hour behind. I have tried everything to fox it and I won't switch to the correct time.

 

Moderator Edit: Clarified subject

 

 

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‎06-24-2020 21:14

‎06-24-2020 21:14

Hi @Kassidy12, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa 2 it should display the correct time.

 

However. this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions.

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