Infinite spinner when pairing bluetooth headphones

[_json]

Recently (within the last 3 months or so) I started having problems pairing my headphones with my Versa. After putting the headphones in pairing mode and selecting "+ Audio Device" in the bluetooth settings, they appear in the list fine. However, after selecting them, the Versa stays on the pairing screen forever, neither failing nor succeeding.

I've had the Versa for about a year now and pairing used to work without a problem with these same headphones. This is pretty annoying since the ability to listen to music while running was a big reason I chose the Versa in the first place.

Things I've tried:
- restarting Versa

- turning off all nearby bluetooth devices

- charging both devices completely

- waiting up to 10 minutes

- after performing a "Factory Reset" I was able to pair them, but only once. The next time I tried I had the same problem
- other bluetooth headphones/speakers (same problem)

Device details:

Versa, Firmware v 32.33.1.30

Shure BT1 Headhpones

[LiliyaFitbit · Accepted solution]

Hi @_json, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

Thanks so much for taking the time to troubleshoot the difficulty you're experiencing with connecting your Shure BT1 headhpones to your Fitbit Versa. I am sorry you are going through this situation, I totally understand how you are feeling as you would like to continue using your watch and all its features without any issues. 

Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. 

I appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance.