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Is it possible to replace a broken screen?

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‎04-12-2019 05:46 - last edited on ‎04-13-2019 05:21 by Moderator Alum

‎04-12-2019 05:46 - last edited on ‎04-13-2019 05:21 by Moderator Alum

My glass is broken

can it be replaced

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎04-12-2019 10:53

‎04-12-2019 10:53

Hello and welcome to the forums @Evb121 

 

Sorry, the glass can't be replaced on these devices. You didn't say which one, but the answer is the same for all of them.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-12-2019 14:56

In response to Odyssey13

‎04-12-2019 14:56

Thanks
Very disappointing but at least I know now

Sent from my iPhone
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‎04-13-2019 05:24

In response to Evb121

‎04-13-2019 05:24

Hello @Evb121 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Odyssey13 I hope you're doing well. 😄

 

@Evb121 I appreciate your participation in the Forums and for sharing your experience with us. I have moved your post from the iOS board to the Versa board as this situation is related to the watch itself and not the app. 

 

Note that as @Odyssey13 mentioned, the glass can't be replaced on a Fitbit device. I sincerely apologize for the inconveniences this situation has caused you, please remember that every Fitbit device comes with a limited product warranty.

 

In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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